On 5 February 2016, the Czech Bar Association was authorised by the Ministry of Industry and Trade of the Czech Republic to resolve out-of-court consumer disputes in the area of disputes between attorneys and consumers arising from contracts for the provision of legal services (pursuant to Act No. 634/1992 Coll., on Consumer Protection, as amended). The website of this authorised body is www.cak.cz.
The out-of-court settlement of consumer disputes is free of charge and the parties themselves bear the costs associated with it. The consumer may submit an application for the initiation of out-of-court proceedings within one year of the date on which he first exercised his right which is the subject of the dispute with a lawyer. The out-of-court settlement of a consumer dispute shall be initiated on the basis of an application by the consumer, which must contain all the required elements. For more information, visit www.cak.cz.
At the client's request, the lawyer is obliged to issue a proof of the service provided, indicating the date of the service, what the service is and at what price the service was provided.
In the case of a claim for service, the lawyer is obliged to issue a written confirmation of when the client exercised the right, what the content of the claim is and what method of handling the claim the client requires. When communicating with the client, the client may use the public communication network in connection with the contract, but may not use a telephone number with a higher than normal price for such communication.